Heathrow Woods

Dear Heathrow Woods Resident,

You and your family’s safety and well-being are a leading priority for the Heathrow Woods Homeowners Association.Based upon the recommendations of the Center for Disease Control (CDC) and the Florida Department of Health (FDH), and in an attempt to slow the spread of COVID-19 into new communities, the Heathrow Woods Association has determined that effective immediately and through March 31^st, it is in the best interests of the Association, and its members, to close the Heathrow Community Management on-site office and limit the amount of interpersonal interaction between management staff, residents, and vendors. We will re-evaluate the situation at the end of the month based on the recommendations of the CDC and FDH.

Your dedicated manager and staff will be available by telephone and email, during normal business hours. Please read the below for assistance with the most common questions.

1. Transponders – Please go to the HeathrowCommunity.com website; open the tab ‘Documents’; then ‘Safety and Security Access Information’; and download the Transponder Form. Fill out the form and send to our office, along with a copy of your vehicle registration, by email to HeathrowAdmin@CSBonline.net, or you can drop it off in the mail slot located to the right of the management office doors. Be sure to include your email address on the form. After all paperwork has been properly submitted, we will deliver your transponder to your home.  The transponder fee of $45 or $75 will be billed to your homeowner account.
2. Clubhouse rentals – If you currently have a clubhouse rental reservation during the months of March, April or May, and wish to cancel your event, we are allowing cancellations with a full refund. Please contact our office at HeathrowAdmin@CSBonline.net.  If you have a reservation and wish to continue with your  event, please contact us by email at HeathrowAdmin@CSBonline.net and let us know.
3. Design Review Applications – Please email your manager at heathrowsubs@csbonline.net.  We ask that all ARB applications be emailed or dropped off in the mail slot at the management office.  If your ARB application requires color swatches or samples, you may drop them off outside the management office or in the mail slot to the right side of the entry door. Please be sure to email your manager and let him know you have dropped off samples.
4. Assessment payments – We are not accepting any payments in person.  All assessment payments can be made as listed below.
   1. Go to mysentrypay.com and either log in or click ‘Find Me.’ From there you can set up auto pay or make a one-time payment.
   2. You can pay by phone by calling 888-786-6496.
   3. You can pay by mail. Please be sure to enclose your check and coupon to ensure accurate application. Separate checks for each association are required, each with their respective coupon, as well as, separate checks and coupons for each home, if you own multiple homes.
5. Board and Committee meetings – Boards and Committees will make decisions in the next weeks, and possibly months as to whether in-person meetings are actually necessary.   Please contact your community manager if you need information on any meetings.
6. Gate Access Mobile App – Easily authorize your guests thru the gate and see when they arrive by downloading the Gate Access mobile App.  Depending on your device, go to the App Store for Apple or the Google Play Store for Android and search ABDI GateAccess. Your user name is your home phone or your first number listed to be called by the gate. The Community code is HW for all Heathrow Woods residents, and the password is your 4-digit access code.

Please call our office at 407-333-0884 or email if you have any questions.

Manager for Heathrow Woods – Julian Becton HeathrowSubs@csbonline.net
Christine Persampiere, Office Administrator HeathrowAdmin@CSBonline.net

During this time all other services such as lawn care, custodial services and other contracted services will continue, but could change based on circumstances.

If any further changes are necessary during this time, due to information received from the CDC, state or federal officials, you will be notified immediately.

I know this is a challenging time for everyone; forcing us to change our routine, cancel or postpone spring break vacation plans, search for childcare options, etc. But if we all work together and follow prudent guidelines and social distancing, then hopefully this Coronavirus situation will be over soon.

As always, we appreciate your patience and cooperation during this time.

Dear Heathrow Woods Homeowner:

We have been informed that the Gate Access Authorization System is back on line.  We apologize for the confusion and inconvenience this has caused.

Dear Heathrow Woods Resident:

Firstly as you know, there has been a flurry of activity recently at the entry to the community.  We are in the process of replacing the existing guardhouse with a brand new structure.  We hope to have the new structure completed in a timely fashion.  The new guardhouse will be located in the same area, however it will be a bit larger and more functional and will be in keeping with the existing architectural standards of the community.  On Monday January 20, 2020 we will be moving the guards and the entry infrastructure to their temporary housing which has been located in the turn-around area.

The process should take approximately 2 hours to complete and slated to be initiated after 10:00am, approximately.  During that time, please be aware that the normal flow of traffic may be disrupted and bear with us during that time as we make this transition. We also ask that you bear with us during the construction phase as there are bound to be hiccups and delays from time to time as a result of the work being done.   Demolition of the existing structure is slated to begin late next week.  The left exit lane directly past the existing guardhouse will be partially coned off to allow the workers space for the demolition and storage of materials. Both entry lanes will operate as per usual during construction.

We know the construction will be an inconvenience for you, but we believe that this structure will not only enhance the entire community with a new jewel at your entry, but enhance your sense of pride at being a Heathrow Woods homeowner.  Please join me in giving kudos to your Board of Directors as this is the culmination of several years of work which they wanted to see through to completion.  In conjunction with the new guardhouse, the Board is also considering additional changes to the existing signage and fountain areas in the entry.  Thank you in advance for your patience and understanding during this time.  If you have any questions or concerns, please let me know.

Secondly, we are aware of the ongoing trouble we have had with the gate access phone system and the inconvenience and frustration this has caused you.  As this appears to be a phone line issue, the phone company has been notified, and is working to solve the problem. We hope to have the gate access phone system back up and running very soon.

Dear Heathrow Woods Homeowner:

You should have by now received your Annual Member Meeting packet.  Your Annual Member Meeting is scheduled for Tuesday November 12, 2019 at the Heathrow Country Club beginning at 6:00 with cocktails and hors d’oeuvres.  The business meeting will begin at 6:30.  It is important that if you do not plan to attend the meeting that you send in your proxy so that we have a quorum to legally call the meeting to order.  While Annual Member Meetings are traditionally held to elect Board Members, this year there are also two amendments to the Governing Documents that require your attention:

One to extend the terms of the Board of Directors from one year to two and the other to give the Association more leverage in collecting what is owed the Association and the Association’s attorney from a Mortgage Foreclosure or Bankruptcy Action due to the way the original documents were written.  The extension of the terms of the Board of Directors is an amendment of the By-Laws which requires a 50% approval.  The Mortgage Foreclosure/Bankruptcy amendment is to the Covenants which requires a 67% approval. The Board would appreciate your support on both of these amendments.

Please take the time to complete your meeting proxy and both of the amendments and send them back if you do not plan on attending the meeting.  If you have any questions regarding this, please let me know.  If not, I look forward to seeing you at the meeting!